All cancellations must be called in the day before your rental.
Here at Aces High Party Rental, we do our best to accommodate all customers in times of unforeseen weather and/or emergency conditions. For this reason, we stay tuned day and night to the local weather conditions in and approaching our area. We ask that all customers do their part and stay informed as to any weather conditions approaching their area. In order for us to better serve all customers, we have developed what we feel is a fair policy for cancellations and rainchecks. Sometimes rain may be occurring in one part of town but not in the other part of town right next to it. For this reason WE DO NOT CANCEL DUE TO WEATHER unless we feel it would endanger our equipment. This decision is left solely to the customer. Please feel free to give us a call should you have any questions regarding our policies.
Customer should call the office by 5:00PM the day before their rental to check on their scheduled delivery time, if they had not heard from us first. In order for all customers to be delivered on time we occasionally deliver several hours in advance of scheduled rental time.
The customer is responsible for notifying the office BEFORE THE DRIVER DELIVERS ON THE DAY OF THEIR RENTAL if they need to cancel the rental. Once the equipment is delivered, the FULL AMOUNT IS DUE regardless of total time used. All decisions to cancel due to weather or any other reason need to be made DAY BEFORE the scheduled delivery time, even if the equipment is delivered early. We ask that the customer be informed of all weather conditions approaching by watching or listening to their local news.
All orders that will be located in a park require a minimum, $50 deposit. If you cancel 4 days or more before your event you will receive a full refund of your deposit minus 3% procrssing fee where is $3.00 minimum. If however, you cancel your booking within 4 days of your event, you will receive a raincheck for your $50 deposit that is good for up to one year towards your next rental. We do not refund deposits within 4 days of an event because the chances of renting the equipment to someone else is greatly reduced when it is within a week.
Copyright 2010, Aces High Party Rentals LLC(tm) Goran 702-487-0445, Danijela 702-487-0443